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They are beloved by most electronic stores: you buy a wireless device or TV, you return it in the box within the warranty period and you still get hit with a restocking fee. The reason? The store must return the product to the manufacturer – which costs money – so a restocking fee acts to deter customers from returning a product for reasons other than it being defective.
But it can be worth challenging these fees, even if the product isn’t broken.
http://blogs.smartmoney.com/paydirt/2011/06/03/when-to-fight-store-restocking-fees/
Have you ever fought one or paid one?
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I must live under a rock because I've never heard of a restocking fee. Heck, that's a normal part of the job in retail! What a crock. And 25% is outrageous!
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As with everything else, customer service has gone out the window and it's all about sucking every penny out of you they can. Is it just me that gets depressed about that attitude change? It seems just wrong.
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As with everything else, customer service has gone out the window and it's all about sucking every penny out of you they can. Is it just me that gets depressed about that attitude change? It seems just wrong.
That's why I hate shopping now, Zoey. It used to be a pleasant leisurely experience where staff were attentive and helpful. Now we get treated like cattle and all they are interested in is our wallets. Sign of the times, I guess.
A few years ago I bought a "weed wacker" from Sears and brought it back the next day as it was totally unacceptable when I used it. (It is difficult to tryout this kind of tool in the store.)
When I returned it to the store the clerk said that there was a 25% restocking fee (he thought). I raised hell with him and asked for the store manager. 5 minutes later I was given a full refund. Never even had to talk to the manager. I now ask if there will be a restocking fee if I bring an item back. So far I always get a "no."