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Recently I booked a hotel room for an event I'm attending later this year. As I read the "fine print" on the reservation screen, I realized that the hotel would also charge me a RESORT FEE of $10 per day, which would cover fitness center access, a daily newspaper, two bottles of water, local calls (20 minutes per day), toll-free and credit card calls and internet access.
Didn't some of those things used to be free? It doesn't cost the hotel anything to allow me to use my own telephone credit card, so why am I paying for the privilege? And what if I don't use the fitness center or drink the water? Can I ask the hotel to take these charges off my bill?
What do you guys think? Should hotels assess "mandatory" resort fees or just bundle these charges into your bill? Would you pay a resort fee?
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It reminds me of those ever increasing airline fees for handling luggage and so on. Don't suppose there's any way you can get out of that resort fee, is there? Complaining alone might help get something off it.
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I sure wouldn't be using the fitness center and can buy myself a case of 24 bottles of water for less than $5. That's a rip off if ever I heard one. Out of all those, internet access might be the only one I'd be interested in.
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I think they should just bundle those charges into the bill. All that achieves is irritating the customer and sending them looking for another hotel that doesn't charge a resort fee. If I saw that, I'd go elsewhere.
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I would bet the manager has the authority to waive such fees if it stops them from losing a customer. No harm in asking!
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I don't see how they can get away with charging you for things you don't use when you're on a business trip like a fitness center. It would be fairer having them as optional extras that are paid for when and if you do.
I think that's ridiculous. The whole point of booking into a nice hotel and paying a higher rate is for use of the facilities. And giving you local calls is no perk because you probably wouldn't need them! If you're staying in a hotel you're not local. They would be better upping the room rates than adding that.
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